How we work
DB Wood’s ethos is straightforward: To give our clients the highest possible standard of advice. The systems and procedures in place ensure our clients are central to the business.
In all of our dealings we aim to achieve the following:
- To offer a complete service to meet our clients requirements.
- Offer solutions from the Whole of Market, giving truly independent advice.
- To manage clients requirements within the current economic conditions/ investment opportunities, whilst keeping an eye on long term growth.
- To be open and transparent when dealing with clients, treating customers fairly and impartially.
- All communication to be clearly explained, without the use of jargon.
- Inform clients of our charges prior to undertaking any work, giving total clarity.
Our goal is to exceed your expectations, building a sincere relationship with our clients.
We essentially offer two levels of service to our clients:
Service One: Transactional Service:
This is offered to clients who want to know we are available to advise them, as and when required. This can involve an annual statement and rebalancing of the portfolio in line with the client’s attitude to risk if required.
In order to receive this service, clients must sign the appropriate service agreement. They will receive whole of market independent advice.
Service Two: Wealth Management Service:
This bespoke service is tailored to client’s individual needs. It is for clients wishing to have their investments pro actively reviewed in terms of asset allocation, in line with personal attitude to risk and appropriate timeframe.
These clients will have a tailored financial plan designed and reviewed by their consultant.
In order to receive this service, clients must sign the appropriate service agreement. The service will include complimentary access to our experienced financial planning team at all times.
Treating Customers Fairly
To deliver a high quality of service we require our Wealth Management advisors to gain expert knowledge which is tested via the CII qualification framework.
As a business we actively encourage all of our team in the pursuit of professional qualifications appropriate to their field of specialisation. Our aim is to lead the market in terms of the quality of people as measured by their technical analysis and financial planning capabilities.
The Financial Services Authority expects all firms to be able to demonstrate to themselves and to the FSA they are consistently treating their customers fairly. The importance of putting the customer at the heart of what we do has long been part of our culture and practices.
Treating Customers Fairly
Outcome 1: Clients can be confident they are dealing with firms where the fair treatment of customers is central to the corporate culture.
Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified client groups and are targeted accordingly.
Outcome 3: Clients are provided with clear information and are kept appropriately informed before, during and after the consultation.
Outcome 4: Where clients receive advice, the advice is suitable and takes account of their circumstances.
Outcome 5: Clients are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
Outcome 6: Clients do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
